FAQs

Choose your products or routine, add them to your cart and check out. You'll get an email confirming your order. If you'd like help choosing, WhatsApp us on 064 004 0745.

Visa, Mastercard and other credit and debit cards, Apple Pay, Google Pay and EFT.

Anywhere in South Africa. We can't deliver to PO boxes, vacant land or plots.

Orders are packed within 3 working days. Delivery then takes 1 to 2 working days to Cape Town, Johannesburg, Pretoria, Durban, Gqeberha and Bloemfontein, and 2 to 4 working days to other areas.

Delivery is free on orders over R1,000. Under R1,000, a flat courier fee is added at checkout.

You can return a product within 30 days of your order date if it is:

• Unopened and unused
• In its original packaging
• Bought on epitology.com

For hygiene reasons, we can't accept opened or used products.

Returns for a change of mind are given as store credit. The original delivery fee is not refundable.

You can cancel your order within 7 days of receiving it, without giving a reason. Products must be unopened and in their original packaging. We will refund you in full, less the cost of returning the products to us.

Please check your order when it arrives. If a product is damaged, faulty or not what you ordered, email us within 10 working days with your order number and a photo. We will collect it at our cost and give you a refund, replacement or store credit.

1. Email epitology@dermaclinic.co.za with your order number and the reason for your return.
2. Wait for our reply before sending anything back. Returns sent without approval can't be accepted.
3. Send the product to: Epitology, Suite G6, Steenberg House, Westlake, Cape Town, 7945.

For damaged, faulty or wrong items, once we receive and check your return, we will email you to confirm and refund your original payment method within 10 working days. Your bank may take a few extra days to process it. Change of mind returns are given as store credit instead, as above.

Before you return anything, talk to us. Your message goes to the same clinic team who developed the range. Our medical skin therapist will look at how you're using the product and help you adjust. Sometimes a small change is all it takes.

Book a Virtual Skin Assessment with our medical skin therapist. She'll look at your skin and tell you exactly which products to use and how. You can also browse The Routines page, where each routine is built for a specific skin concern, or WhatsApp us and we'll point you in the right direction.

You can buy Epitology online at epitology.com, or at selected skin clinics. See our Clinic Stockists page to find one near you.

No. Epitology is a cosmetic skincare range. It is not intended to diagnose, treat, cure or prevent any disease or medical condition. If you have, or think you may have, a skin condition such as rosacea, eczema, psoriasis, acne or dermatitis, see a doctor or dermatologist for diagnosis and treatment. Do not use Epitology in place of any treatment prescribed by your doctor. If you develop a rash, swelling, burning or blistering, or your skin gets worse, stop using the product and seek medical advice.

Avoid Rejuvenate, as it contains retinoids. Our other products don't, but check with your doctor before starting any new skincare.

Yes, both. Fragrance is one of the most common triggers for reactive skin, so none of our products contain it.

In South Africa, by an ISO 22716 certified manufacturer, to formulas set by the clinic team. ISO 22716 is the international standard for how cosmetics are made, handled and stored. We did not make these products in the back room of the clinic in the sink, if that is what you are asking...

Hundreds of patients at Dr Orrey Derma Clinic used and gave feedback on our formulas over three years, including patients with sensitive and redness-prone skin. Each product was changed and improved based on what they told us about results, texture and how it felt to use.

Epitology was developed inside Dr Orrey Derma Clinic, a dermatology practice in Westlake, Cape Town. The range was built by Dr Nicolina Bardou, the clinic's aesthetics doctor, and Debora Gorton, a medical skin therapist with over 20 years of experience. Both still treat patients at the clinic every week.

WhatsApp 064 004 0745, email epitology@dermaclinic.co.za or call 021 797 4294. You can also visit us at Suite G6, Steenberg House, Westlake, Cape Town.